Laying down the ground rules for your travel business

Getting customers to agree to your Terms & Conditions can prevent disputes and potential litigation. Learn the dangers of ‘flying’ without them and the types of provisions you should include for your own protection.

The pros and cons of using arbitration to resolve disputes

Using arbitration rather than going to court can save money and takes the decision making-process out of the hands of inexperienced jurors, but there are potential pitfalls.

Read Article

Paula Cartagena
Senior Account Executive, New Business

Paula joined the Aon Affinity Travel Professional Liability division in 1998. Over her 20-year insurance career, Paula has underwritten thousands of new insurance policies specific to covering the unique exposures facing travel and tour companies. Her industry expertise has provided her with a broad understanding of the risks faced by travel professionals. During her tenure, she has conducted numerous presentations on risk management as part of Aon Travel’s commitment to providing our clients with risk mitigation techniques and loss prevention tools.

• Professional Licenses: Property & Casualty Broker in all 50 states
• Education: Marist College/B.S. International Business Administration
• Favorite Travel: Cruises

Suzanne Fishman
Manager

Suzanne has been with the Aon Affinity Travel Professional Liability division since 1998. During her time at Aon, she has held various roles within the department, starting in an administrative role, quickly moving on to senior positions in Underwriting and Management. In her current role, Suzanne splits her time between underwriting and operations management. As one of the program’s senior underwriters, her renewal territory is comprised of national accounts and more complex risks in the student and adventure tour operator class.

• Professional Licenses: Property & Casualty Broker in all 50 states
• Education: Hofstra University/B.A. Communications
• Favorite Travel: South Africa