A claim has occurred, now what?
First, relax and take a deep breath. Then, gather all pertinent documentation related to the incident (invoices, itineraries, emails/correspondence to and from your vendors and your client, incident reports, etc.). Write down a description of the loss while it is fresh in your mind. Next, report the information to your Insurance Broker/Representative or directly to Aon.
There are 2 convenient ways to report a claim:
- Email the documents and description of the loss to TAClaims@aon.com; or
- Use our Claim Initiation form below.
Shortly after receipt of your information, you will be contacted by a Claim Analyst.
To speak with a Claim Professional, please call 1-800-803-1213, select option #3.
Please note, if you are the traveler or tour participant and need to report a Cancellation, Delay, Baggage or Medical claim under a Trip Insurance policy that you have purchased or if you have an inquiry regarding your Trip Insurance policy and/or claim, please visit Travelclaim.com for further assistance.